Who we are
This website, kelvara.co.uk, is operated by Kelvara Group Ltd, a company registered in England and Wales.
- Company number: 17340394
- Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
- Trading address / service area: Wallington, Surrey, and the wider South East of England
- Phone: +44 7346 813648
Kelvara Group Ltd is the "data controller" for the personal data described in this policy. We take our data protection obligations under the UK GDPR and the Data Protection Act 2018 seriously.
What personal data we collect
We collect personal data when you use our quote form, contact us by phone or WhatsApp, or otherwise interact with this site. This may include:
- Name, phone number, email address and postcode/address
- Details about your property and the service you're enquiring about (e.g. AC install, servicing, repair)
- Notes you provide about your enquiry
- Technical data such as IP address, browser type, and pages visited (via cookies/analytics, where you consent)
How we use your data
We use your personal data to:
- Respond to quote requests and provide you with a proposal or callback
- Arrange and deliver HVAC installation, servicing, repair or refrigeration work
- Contact you about your enquiry or booking, including via WhatsApp if you opt in
- Keep records for accounting, insurance and legal compliance
- Understand how our website is used and improve it (only with analytics consent)
- Measure the effectiveness of our advertising, including Google Ads (only with advertising consent)
Our legal basis for processing
We rely on: contract (to respond to your enquiry and deliver services you request), legitimate interests (to run and improve our business, e.g. basic record-keeping and fraud prevention), and consent (for optional analytics and advertising cookies, and WhatsApp marketing updates, which you can withdraw at any time).
Who we share data with
We may share your data with:
- Vetted subcontractor engineers who carry out installation, servicing or repair work on our behalf
- Service providers who help us run the site and business, such as Netlify (website hosting and form processing), Google (Ads and Analytics, where consented), and Bark (lead/reviews platform)
- Professional advisers and regulators, where required by law
We do not sell your personal data to third parties.
Cookies
We use cookies and similar technologies in line with the UK Privacy and Electronic Communications Regulations (PECR):
- Necessary cookies — required for the site and quote form to work. These cannot be switched off.
- Analytics cookies — help us understand how visitors use the site. Only set with your consent.
- Advertising cookies — help us measure and improve Google Ads campaigns, including conversion tracking. Only set with your consent.
You can change your cookie choices at any time using the link below:
International transfers
Some of our service providers (e.g. Google, Netlify) may process data outside the UK. Where this happens, we rely on their compliance with UK-recognised safeguards, such as the UK International Data Transfer Addendum or an adequacy decision.
How long we keep your data
We keep enquiry and customer data for as long as reasonably necessary to deliver our services, meet legal/accounting obligations (typically up to 6 years for financial records), and handle any disputes, after which it is deleted or anonymised.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data ("right to be forgotten")
- Restrict or object to certain processing
- Request a copy of your data in a portable format
- Withdraw consent at any time (for cookies or WhatsApp updates), without affecting processing already carried out
To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Security
We use reasonable technical and organisational measures to protect your personal data, including secure hosting and restricted access to enquiry data.
Children
Our services are intended for adults. We do not knowingly collect personal data from children.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will reflect the latest version.
Contact us
If you have any questions about this policy or how we handle your data, contact us:
- Phone: +44 7346 813648
- WhatsApp: Message us
- Post: Kelvara Group Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ